Answers about Flex Pro specifications, the touchscreen, software, materials, accessories, and care.
Question: Can the engraver use lasers from other brands？
Answer:
No. The engraver is currently compatible only with the original laser module supplied by the manufacturer and does not support laser modules from other brands. Using a non-original laser module may cause the machine to malfunction or even result in hardware damage. We recommend purchasing the corresponding laser module through official channels for replacement.
Question: What is the engraving area？
Answer:
The engraving area varies depending on the type of laser：
Question: Can the engraving area be expanded？
Answer:
No. The engraving area of this laser engraver is fixed by its hardware structure (optical axis travel and enclosure dimensions). It currently does not support expanding the engraving area through software settings or additional accessories.
Question: How thick of a material can the laser engraver process？
Answer:
The maximum material thickness that can be processed inside the enclosure is 50 mm.
Question: What is the laser output power？
Answer:
The laser output power varies depending on the type of laser：
Question: What is the service life of the laser？
Answer:
The normal service life is 10,000 hours (at an ambient temperature of 25°C and under proper maintenance conditions).
Note
The actual service life is affected by factors such as the operating environment, processing materials, and cleaning frequency. Proper maintenance can help extend the service life.
If the engraving/cutting performance noticeably decreases (after ruling out lens contamination and incorrect focusing distance), contact official support for inspection or replacement.
Question: How many hours can the laser engraver operate continuously？
Answer:
It is recommended to shut down the machine and allow it to rest for 5 minutes after 2 hours of continuous operation to ensure stable operation and extend the service life.
Note
Continuous operation causes the laser and drive circuits to generate heat continuously. Allowing the equipment to cool down appropriately helps prevent overheating protection from being triggered and reduces accelerated aging.
If the ambient temperature is high (>35°C), it is recommended to appropriately shorten the continuous operating time and increase the frequency of rest periods.
Question: Can I engrave objects that do not fit inside the enclosure？
Answer:
Not with the Class 1 type. The base plate of this model is not removable, so objects thicker than 50 mm cannot be engraved.
The base plate can be removed on the Class 4 type, allowing materials thicker than 50 mm to be engraved. However, the engraving area cannot be expanded.
Note
Before engraving, make sure the material dimensions are ≤ the available space inside the enclosure to prevent the enclosure door from being unable to close due to oversized materials.
If you need to engrave materials that exceed the enclosure's maximum accommodated thickness, it is recommended to choose another model with a removable base plate or an open-frame design.
Question: Can I use a 110V or 220V power supply？
Answer:
Yes. The power adapter supplied with the laser engraver supports a wide input voltage range of 100V–240V and is compatible with both 110V and 220V power environments, making it suitable for power standards in different countries and regions. When using the machine, simply select the appropriate power cord according to your location.
Question: What is the rotational speed of the enclosure fan? Can it effectively extract smoke and dust？
Answer:
The enclosure exhaust fan has a rotational speed of 10,000 RPM ± 10% and an airflow rate of 30.50 CFM. This airflow rate effectively extracts the smoke and dust generated during engraving.
Question: What is the recommended operating temperature for the laser engraver？
Answer:
The recommended operating ambient temperature is 0°C to 35°C.
Note
Within this temperature range, the machine can operate stably, and the laser and electronic components can function under optimal operating conditions.
If the ambient temperature is below 0°C, the laser may require a longer warm-up period to start, or the increased viscosity of the lubricant may affect smooth motion.
If the ambient temperature exceeds 35°C, insufficient heat dissipation may trigger the machine's overheat protection or accelerate component aging.
Question: Can the laser engraver operate in low-temperature environments？
Answer:
If the ambient temperature is below 0°C, the laser may require a longer warm-up period to start, or the increased viscosity of the lubricant may affect smooth motion.
Question: Is the laser engraver a Class 1 laser product？
Answer:
Yes. This Class 1 engraving machine has been certified as a Class 1 laser product under IEC 60825-1. This certification is valid only when the equipment is installed and operated in accordance with the instructions, with the enclosure door closed and the safety interlock functioning properly.
Note
Class 1 laser products are safe under reasonably foreseeable operating conditions and do not emit hazardous laser radiation.
However, never force the laser to emit while the enclosure door or top cover is open, as this may result in accidental exposure.
Question: Can Flex Pro engrave offline？
Answer:
Yes.
This laser engraver supports offline engraving. You can select an engraving file directly on the touchscreen and start engraving without connecting the machine to a smartphone or computer.
The engraving files can be imported as follows：
The laser engraver must have the included TF card inserted as the local storage medium. Otherwise, files cannot be saved or read.
Question: What functions does the touchscreen included with the machine have？
Answer:
The touchscreen provides a variety of functions, mainly including the following modules：
① Home: The main control interface, supporting core operations such as directional movement, homing, and starting engraving.
② Files: Allows you to read and manage all files stored on the TF card.
③ Create: Includes a built-in local library of sample files and supports text editing and freehand drawing to quickly create engraving files.
④ Settings: Includes language switching, wireless connection, notifications, machine settings, mobile file transfer, system update/reset, and other functions.
Question: Can I use AtomStack Studio to save the files I want to engrave to the laser engraver？
Answer:
Yes.
In AtomStack Studio, select “Back Up Files to Local Machine” and name the file. When engraving starts, the file will be automatically uploaded to and saved on the laser engraver. You can then find the file in the “Files” menu on the touchscreen and select it to start engraving.
The laser engraver must have the included TF card inserted as the local storage medium. Otherwise, files cannot be saved or read.
Question: I purchased a 7W or 12W laser. How can I make the software recognize the laser I am using？
Answer:
On the touchscreen, go to “Settings” → “Machine Settings” → “Laser Power Selection,” select the corresponding 7W or 12W option, and then tap “√” in the upper-right corner to save the setting.
Question: How can I import an engraving file into the laser engraver？
Answer:
You can import files using either of the following two methods：
Question: Can the language displayed on the screen be changed? Which languages are supported？
Answer:
Yes. The current version supports 11 languages：
English, 中文, Italiano, Español, Français, 한국어, 日本語, Русский, Deutsch, Português (Brasil), Português (Portugal).
Question: Can I transfer files directly from my phone to the laser engraver？
Answer: Yes.
Go to “Settings” → “Transfer Images from Phone,” and connect your phone to the laser engraver’s hotspot (the hotspot name will be displayed on the screen). Once connected, your phone will automatically open the upload interface. After the upload is complete, tap “Start Engraving” on the touchscreen to enter the engraving settings.
Question: Can I draw manually using the touchscreen？
Answer:
Yes. Go to the “Create” menu, enter the operation interface, and select “Freehand” to access the manual drawing interface.
Question: Can I control the laser engraver using a smartphone？
Answer:
Yes. Download and install the AtomStack APP to control the laser engraver from your smartphone. The app supports multiple connection methods, including Bluetooth and Wi-Fi. For detailed operating instructions and precautions, refer to Mobile App Connection.
Question: Which control software is compatible with the laser engraver？
Answer: The laser engraver supports the following control software：
For first-time users, AtomStack Studio or the AtomStack APP is recommended for its simpler operation and ready-to-use functionality. LightBurn is more suitable for experienced users who require fine-tuned parameter adjustment.
Question: Can transparent materials be engraved？
Answer:
Yes, but surface treatment is required first.
Note
- Transparent materials (such as transparent acrylic and transparent glass) have a relatively low absorption rate for blue laser light, so direct engraving may produce poor results. It is recommended to apply a black coating to the material surface (such as using a black water-based marker or spraying a black coating) to enhance laser absorption.
Question: Can the laser engraver engrave or cut metal？
Answer:
It can engrave metal, but cannot cut it.
The engraving results vary depending on the type of laser. Details are as follows：
Question: Can leather be engraved or cut？
Answer:
Yes. The laser engraver supports both engraving and cutting leather materials. For specific processing parameters (such as power and speed), refer to the official recommended parameter table for the appropriate settings.
How to obtain the parameter table:
Scan the QR code on the back of the machine to view the recommended parameters for the corresponding materials.
Question: Can the laser engraver engrave reflective materials？
Answer:
Not directly. Before engraving reflective materials, the surface must first be treated to reduce its reflectivity (e.g., by sanding or applying a black coating) to ensure effective laser energy absorption.
Note
Risk Warning：
Question: Which materials are prohibited from processing？
Answer:
To ensure personal safety and stable equipment operation, the following materials must not be engraved：
Note
Processing Recommendations：
Question: Can the laser engraver engrave curved objects such as glass cups and thermos bottles？
Answer:
No for Class 1 models; yes for Class 4 models.
For Class 1 models, the base plate cannot be removed, and the internal space of the enclosure is limited, so rotary accessories (such as rollers or chucks) cannot be installed. Therefore, these models do not support engraving cylindrical or curved objects such as cups and thermos bottles.
Note
If you need to process such curved objects, it is recommended to choose a Class 4 engraving machine with a removable base plate that supports rotary accessories.
Question: Can I use a rotary attachment with the laser engraver？
Answer:
No for Class 1 models; yes for Class 4 models.
For Class 1 models, the base plate cannot be removed, and the internal space of the enclosure is limited, so rotary accessories (such as rollers or chucks) cannot be installed. For Class 4 models, the base plate is removable; after removal, the rotary accessories can be used by installing the riser feet.
Question: Is there a compatible air purifier for the laser engraver？
Answer:
Yes. The IKIER D5 air purifier is recommended for this laser engraver, as it is well suited to the machine’s fume extraction port.
Note
Other air purifier models may not be directly compatible. Without a dedicated adapter, the exhaust hose may not fit tightly against the machine’s fume extraction port, reducing fume extraction efficiency.
If using an incompatible air purifier, it is recommended to check the port dimensions in advance or provide your own adapter to ensure a tight seal between the exhaust hose and the port.
Question: Does the laser engraver require a honeycomb bed？
Answer:
No. This machine is equipped with a metal cutting protection base plate, so there is no need to purchase a honeycomb bed separately. When cutting, place the four included magnets under the four corners of the material to create sufficient clearance between the material and the base plate. This helps dissipate heat, reduce smoke backflow, and improve cutting results.
The magnets can also be used to secure thin, lightweight materials and prevent them from shifting during processing.
Question: Does the laser engraver require air assist？
Answer:
Air assist is not required for routine engraving.
Question: If the laser engraver is damaged, can its components be replaced? Is replacement easy？
Answer:
Yes. The laser engraver features a modular design, allowing individual replacement of all major components, such as the laser module, mainboard, and fan. The replacement process is straightforward, and users can replace components themselves by following the relevant video instructions.
Question: How often should the laser engraver be cleaned？
Answer:
Refer to the“Maintenance”section for details.
Question: What precautions should be taken when using the laser engraver continuously for extended periods？
Answer:
To ensure stable operation and extend the service life of the machine, it is recommended to shut down the machine and allow it to rest for 5 minutes after every 2 hours of continuous operation, allowing the laser and drive circuits to dissipate heat adequately.
Note
The laser lens must be cleaned regularly. Failure to clean it for an extended period may cause contamination, burning, or cracking of the lens and other optical components.
Recommended lens cleaning intervals：
Note
Cleaning the lens helps prevent smoke and debris from burning onto its surface, avoiding optical path obstruction and irreversible lens damage caused by contamination.
If processing materials that generate large amounts of smoke and dust (such as wood or leather) for extended periods, it is recommended to shorten the cleaning intervals accordingly.
Question: What precautions should be taken if the laser engraver is not used for an extended period？
Answer: If the laser engraver will remain idle for an extended period, follow the recommendations below to help extend its service life.
1) Storage Environment
2) Periodic Power-On Operation